07-3106 8930

Faq

How much does it cost to join Nextelle?

It does not cost anything to join. Only if the new line at the premises is required then there is a cost.

Do I have to be on a contract?

No Contracts. We endeavor to give our customers the freedom and ease to be part of this terrific company. Contracts only applies to certain deals and packages from time to time

How do I sign up to Nextelle for the Line Rental?

Online , or over the phone , you can apply.

Will I keep the same products and services when I transfer my phone to Nextelle?

Most of your existing products and services will be available through Nextelle. However some services are not available such as Priority Assistance, Message bank 101 and Pensioner discounts. Regardless, our plans and rates are competitive and you may still warrant an overall saving on your monthly Nextelle bill.

What happens when I sign up to Nextelle Line Rental?

The transfer of your phone number to Nextelle takes between 8-12 working days. Once the transfer is complete we will send you a welcome letter confirming the completion of transfer and charges.

Does Nextelle have Internet Services.

Yes we are offering a great range of Bundled Internet packages including cheap ADSL2+ Plans and broadband deals as well as Unlimited ADSL2+ Click here to find out more

Does Nextelle provide ADSL2+ Standalone Plans

Yes we do. Click here to find out more

Does Nextelle provide ADSL2+ in regional areas

Yes we do. Click here to find out more about our Offnetwork plans or give us a call

How do I pay my Nextelle bill.

Nextelle provides Credit Card or provide bank account details for direct debit or cheques.

Can I set up direct debit with Nextelle

Yes with your Authorisation we can set your Nextelle account to be direct debited every month by the due date. (with Credit cards only)

What if I want to make changes or have any enquires about to my Nextelle Account?

Call Nextelle friendly Customer Service

ADSL2+ FAQs
Do you provide Naked DSL?

Yes, Nextelle does provide Naked DSL.

Are you a reseller or do you manage your own connections?

Nextelle manages all the connections and does not resell.

Do you support migrations, both to and from?

Yes almost all ISPs

What is the minimum contract length?

The contract length varies from no contact, 6 months, 12 months, 24 months, this depends on the plan that you choose.

Is there a cancellation fee?

If the contract is broken within the commitment period, there will be a $150 early cancellation fee.

Is there a limit on the amount of data I can download each month?

Currently our Plans are all Unlimited and or limited see Fair go Policy

Do you count uploads towards the monthly data limit?

No, the only data we count is what the user has downloaded.

Can you provide optional automatic ``anti spam`` blocking?

All Nextelle email accounts come with a FREE Anti-Spam blocking and FREE Anti-Virus protection.

Do you accept payment, without requiring a Direct Debit option on the customer's credit card?

All ADSL2+ plans (Metro and Regional) are available only on direct debit through a nominated Credit Card or bank account.

Do you allow customers to run servers?

Yes, Nextelle has no restrictions on customers running any kind of server on their own connection and bandwidth.

Is the service unmetered?

Unlimited plans are all unmetered; A fair go policy applies. You can find all our ADSL2+..

Can you provide optional automatic ``anti spam`` blocking?

All Nextelle email accounts come with a FREE Anti-Spam blocking and FREE Anti-Virus protection.

Can I opt out from spam blocking to ensure I get all my email?

Anti-Spam and Anti-Virus options are applied as default, but the user has the option to disable those options .

Do you provide ADSL2+ Modem/Routers?

Yes Nextelle provides TP Link wired and Wireless modems.

Does Nextelle provide static IP?

Yes

Do you support Rapid Transfer or Churn?

Yes, Nextelle is a participant in the Rapid Transfer/Churn process which means you will be able to transfer your existing ADSL2+.

What network is Nextelle using for it ADSL2 Services?

Nextelle runs of the national network,

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